Refund policy

 Returns & Exchanges

We want you to love your order 💗

If you're not completely satisfied, you may request a return within 14 days of delivery.

✔ Eligible for Return:

  • Item must be unused and in original condition

  • Item must be returned in original packaging

  • Return request must be made within 14 days of delivery

 Not Eligible:

  • Used adhesive grips (for hygiene + adhesive reasons)

  • Final sale or clearance items

  • Custom or mystery designs

Because our products are small accessories, customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo and we’ll make it right.

Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 3–5 business days.

You can always contact us for any return questions at helplynovah@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at LuminousCreations26@gmail.com.